Naveen is one of H2O’s masterminds. With 20 years’ experience in the automotive sector, what he doesn’t know about cars isn’t worth knowing. A devoted family man, Naveen wanted to leave the core automotive sector to work for a brand that was closer to home and the SME sector was one he was passionate to explore. He joined H2O a little over a year ago and hasn’t looked back since.
“It’s all about the customer experience” he tells me over a coffee just above the Bullring branch of H2O, Birmingham.
“We want you to become a lifelong customer and to achieve that we deliver an experience quite unlike anywhere else in the UK. We don’t just clean your car, we tailor our service to your individual needs.”
H2O is all about providing a customer experience which will have you coming back over and over again. From the hassle free check in when you arrive to the even easier online booking system helping you plan your day without having to worry about availability when you visit.
Parking headache? Sorted.
Whilst the customer experience is at the forefront of H2O’s thinking, Naveen explains it has to go hand in hand with exception quality.
“The chemicals we use are all biodegradable, exceptional quality products that give your car that exceptional finish.”
Our 5 door diesel is a family hatchback and does have a few minor scratches and fading paintwork. Today Kevin, the manager at the Bullring branch of H2O is steam cleaning my fabric seats and also doing a valet on the interior and exterior.
Kevin the Bullring Site Manager greets me as does Customer Advisor Sue. They book my car in and I go off for a spot of shopping for an hour or two while they get to work.
When we saw the end result of we were bowled over by H2O’s results. There wasn’t a single smear mark and the entire car looked as good as new – not bad for a 06 plate Seat Leon!
One of the things I noticed from talking with Naveen is how switched on the owners are to what truly makes a difference to the customer. The staff! All trained to the same high standards, all employees of H2O live and breathe the values of quality service to lifelong customers.
Whether your car needs a monthly interior / exterior clean, or a truly one of a kind treatment such as their Lifeshine or 5 star service H2O has the solution you are looking for.
When you first arrive on site, a H2O specialist will book your car in and ask you a few simple questions about your needs and get a feel for how you use your car day-to-day and what could be the best solution for your visit. All reasonably priced, the car valet options range from a standard wash and vacuum and progress in detail to a completely one of a kind showroom finish. It’s this care and attention to putting the customer along with the valet parking style meet and greet which makes you feel valued.
For Naveen and the team, the festive season is calling so it’s sure to be a busy time. Why not treat your other half to a wonderful gift and book their car in for a special valet surprise while you shop.
The customer experience and individually tailored washing service will leave you free to explore your destination, whether it’s the Bullring, the Mailbox, Selfridges Moor Street or Touchwood Solihull or one of their other UK wide locations.